Our romantic escape to this hotel was wonderful! The staff was very friendly and accommodating. The rooms were clean and comfortable. We loved the rain shower and the cozy bed. The location was perfect for exploring the town and nearby attractions. We especially enjoyed the happy hour with the delicious cheese and wine.

The only negative aspect was the lack of variety at breakfast. We would have liked to see more options.

No air conditioning i room - apparently it couldn't be activated until the end of May!! Poor breakfast and rather indifferent staff atitude

The staff was excellent, very helpful and friendly. I loved the location, which was central; a short-to-medium walk to everything. The room was very comfortable, equipped with TV, which was helpful during the U.S. election.

The one elevator was sluggish, especially when a busload of visitors arrived or breakfasted.

The hotel's location near the train station was convenient for our travels. Additionally, the staff were extremely friendly and knowledgeable about the city and surrounding areas. The cleanliness of the hotel and the facilities provided were top-notch. Furthermore, the breakfast offered was delicious and had a variety of options.

Can't fault anything about it.

Had a great time during my Xmas stay! Loved the two complementary facts- the barista-made coffee and excellent breakfast buffet that catered to different tastes, both Italian and American. The hotel's key location made it convenient to explore the stunning Tuscan region. The friendly staff made us feel right at home, with impeccable cleanliness and attentive service for the rooms.

Couldn't really find any dislikes during my stay - the main road outside might have been a concern for outside noise, though the double glazing worked perfectly to deny any disturbances. The only thing that could have been improved would be more variety in the dinner menu, though the food overall was still excellent.

We had a great time during our stay, situated among lively shopping, restaurants and culture, we were always close to something fun to do. The hotel's central location in the city center made getting around a breeze, and the train station close by was perfect for trips to Florence and Lucca. The well-kept rooms had comfortable beds, modern bathrooms and unique balconies that made the space feel larger than it was. Breakfast was delicious and the staff provided warm and accommodating service throughout our stay.

One night the restaurant was closed, leaving us without the option to dine in.

A delightful and clean hotel with a wonderful and helpful staff. The location is great for getting around the city, close to the train station and the festival. The room and bathroom were comfortable and clean, with a fantastic shower. The service was exceptional, with the staff going above and beyond to help guests. The breakfast buffet was delicious, and the restaurant offered elegant and delicious dinners. The hotel provided great facilities and advantages, including a cozy and quiet bar lobby and a lovely balcony.

One small discomfort was the limited availability of sockets in the room, which could be easily solved with an extension cord.

Conveniently located, clean and spacious rooms, helpful and friendly staff, delicious food with gluten-free options, charming outdoor lounge.

We totally enjoyed our stay here. The hotel is conveniently located in the heart of the city and just a short distance from the city center, so we easily visited numerous restaurants. Moreover, the hotel was clean and had all the necessary facilities we needed, including a good breakfast. But the best part of our stay was the excellent staff who were welcoming and gave us great tips on how to get around and where to go.

No negatives

Exceptional Service!

I want to thank the staff at Puccini for the warm welcome I received upon arrival. The hotel went above and beyond to make me feel at home. The rooms were ready and the staff even accommodated my late dinner request. The dining room staff, Rosa and Marco, were incredibly attentive and ready to assist at any time. Anna, the maid, was exceptional and made the room beautiful and hospitable. Stephanie and Elena were extremely helpful in providing information and organizing excursions. And a special shoutout to the hotel for helping me surprise my wife with a memorable party.

We loved staying at this luxurious hotel. The staff were incredibly friendly and helpful. They always had a smile on their faces and made us feel like special guests. The rooms were spacious and beautifully decorated, with comfortable beds and modern shower facilities. The hotel itself was elegant and had lovely interior décor. It was located in a central area, just a short walk from the city center, where there were plenty of restaurants to choose from. The breakfast offered a variety of options, and the staff was happy to accommodate any requests. we had a wonderful experience and would definitely recommend this place to our family and friends.

Staff friendly, helpful, gave advice. Clean, comfortable room. Delicious breakfast. Good location for day trips. Many bars and restaurants. Elegant interior décor. Close to town center.

Not obvious to find.

Great location, beautiful and clean rooms, excellent restaurant service, friendly staff, fairytale-like outdoor lounge, gluten-free and lactose-free options for breakfast.

Didn't dislike anything about the property.

I had a wonderful experience at this luxurious hotel in the heart of the city. The staff were incredibly friendly and helpful, providing valuable advice for our daily excursions. The room was spacious, clean, and comfortable, ensuring a restful stay. Additionally, the breakfast buffet was a highlight, offering a wide array of delicious options. The location of the hotel was superb, with shops and attractions just a short walk away.

I highly recommend this hotel to all my friends.

Spent Xmas in a small hotel in Tuscany. The room was very cozy and the bathroom very modern, with clean amenities. Breakfast every day was great and the dining room was nicely decorated. The hotel is located within walking distance to a train station and a small town with restaurants and shops. The staff was very helpful and recommended us a couple of nice places to visit nearby. They also helped us with directions when we drove to nearby cities. we enjoyed the ambience of the place.

There were some downsides to our stay. The heating in the room was not very good and we had to ask for extra blankets. There were some issues with the bathroom, the toilet didn't flush properly and the shower pressure was too low. The towels were changed only twice during our 4-night stay, which was not enough. The waiting time at the restaurant was too long and we had to go to bed without the dinner we ordered. Additionally, there was some noise coming from the street at night, which disturbed our sleep. We wished the hotel had taken more care of these details.